Implementing a Voice AI and Agentic AI solution into a legacy Policy Administration System (PAS) requires a phased approach that moves from assistive copilots  to autonomous agents  while maintaining strict human-in-the-loop (HITL) safeguards.  The Technical Roadmap: From Pilot to Agentic Autonomy Phase 1: Foundations & Data Readiness (Months 0–3) Legacy Adapter Layer : Since decades-old systems (e.g., COBOL-based) often lack modern APIs, deploy AI agents as intelligent midd