State of Quality of Mobile Applications in Non-Banking Financial Services (NBFCs)
Assessment of Consumer Feedback and Sentiment
In the ever-evolving digital landscape, mobile applications have become the lifeline of various industries, including Non-Banking Financial Services (NBFCs). As consumers increasingly rely on smartphones for their financial transactions and management, the quality of mobile applications in the NBFC sector has gained paramount importance.
In this report, we will delve into the state of the quality of mobile applications in NBFCs and explore how these digital tools impact customer satisfaction and the broader financial ecosystem.
Feedback from customers pointed out that NBFCs need to take concerted efforts in enhancing mobile application quality by focusing on usability, performance, features, customer support, and security.