The true cost of an inefficient Motor Third-Party (TP) claims process isn't just measured in operational overheads; it's measured in lost customer trust and damaged brand reputation. When a claimant is left in the dark, forced to make endless follow-up calls only to receive vague updates, their frustration grows. This communication chasm extends to all stakeholders—lawyers, surveyors, and internal teams—creating a chaotic and inefficient ecosystem. In today's digital-first wo